What follows below is a short guide for what you can expect while your pet is an inpatient at one of our hospitals. If you have any questions, or concerns, please don’t hesitate to ask. Your pet’s veterinary technician is a great place to start.

Prior to Admission:

Prior to admission, you will receive information from the medical team about your pet’s specific condition and/or treatment plan.  This may include changes in feeding schedules or medications. Please ask if anything remains unclear following this conversation. Our team’s goal is to ensure that all of your questions are answered.

Contact Information

During your pet’s hospitalization, our medical team will call at regular intervals with updates on your pet’s condition. Please be sure to provide our Client Care Coordinators with your preferred telephone numbers if you haven’t done so already.  Our commitment to you and your pet is to provide the highest standards of medical care and personal service possible.

During Your Pet’s Hospitalization:

Medical Updates

You will receive a call twice daily with an update on your pet’s condition.

  • The morning call will be between the hours of 6am and 11am.
  • The evening call will be between the hours of 3 pm and 7 pm.
  • We will also call if there are significant changes in your pet’s status. You may call for information about your pet at other times, but please understand that you may not be able to talk to a member of your medical team directly.  If you are asked to leave a voice mail, a team member will return that call in a timely manner.
  • In an effort to streamline all communications, we ask that you designate one family member for all medical updates, and ask that he or she relay information to the rest of your family.
    • We treat each patient’s medical condition as confidential. You can be assured that we will not discuss your pet’s condition with anyone but you or the person you have designated on the patient information sheet, nor will we be able to discuss the condition of another patient with you. We will however keep your family veterinarian updated of your pet’s condition.


Related Links

Visiting your pet while they are in the hospital

The discharge process


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